At the recently hosted PMR Africa Awards, Boland College again took top honours based on the survey on the Boland Region conducted at the end of 2012.

Isaac Newton is quoted as saying that it is only by standing on the shoulders of giants that one can see further and it was truly an auspicious occasion when Boland College again shared the awards platform with industry greats such as Lanzerac Hotel and Spa, Nedbank, Donford BMW, Dischem, Hylton ross, Isipani Construction, to name a few.

The college was awarded in the CATEGORY: INSTITUTIONS FOR HIGHER EDUCATION/TERTIARY INSTITUTIONS IN THE BOLAND.Boland College is highest rated on an overall rating of 4.30 out of a possible 5.00, and will receive the Diamond Arrow Award (highest in the category). We were closely followed by Stellenbosch University with a score of 4.20.

The ratings are based on the perceptions of the respondents (corporates and senior government officials based in the Boland region). Random regional sample of respondents comprising of CEO’s, MD’s, business owners, company directors and managers, senior government officials based in the Boland region were made part of this survey.

Companies and institutions were rated against the following criteria:

  • companies/institutions that have done most to enhance economic growth and development of the region
  • levels of managerial expertise
  • implementation of corporate governance
  • brand awareness
  • levels of innovation.

The purpose of the awards is to celebrate excellence. Through the awards wants to acknowledge and set a benchmark for others to aspire to. Through the awards is also creating an opportunity for companies and institutions whereby a team or division can be recognised for all their hard work. After all, there is a successful team behind each successful and highly rated company and institution.

Jandre Bakker, Marketing and Corporate Communication Manager for Boland College said that Boland College’s success could closely be linked to three trends in companies which are successful in the art of customer service as mentioned by Jeff Mowett:

  • Each member of staff must (has) become a trusted advisor to the customer
  • That the institution must not become better, but different
  • When mistakes happen and the institution falls short of expectations, be open about it and try your best to change the perception of the customer or to rectify.